A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Meet Barb Clark
Nice to meet you!
Speaker. Coach. Trainer. Adult living with FASD. FASD Mom. Relatable Human.
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Barb Clark is known for her down-to-earth style, no-fluff honesty, and ability to turn even the toughest topics—like raging, lying, stealing (you know, just a regular Tuesday)—into opportunities for growth, connection, and the occasional belly laugh. With a background in training thousands across the U.S., Canada, and beyond, she’s helped therapists, social workers, educators, law enforcement, and families see challenging behaviors through a new lens: one rooted in compassion, brain science, and a whole lot of lived experience.
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Barb doesn’t teach theory—she teaches what works (and openly shares what didn’t). As a parent of five now-adult children, including one with Fetal Alcohol Spectrum Disorder (FASD), she’s navigated the chaos, comedy, and deep heartbreak of parenting kids with complex needs. And in April 2025, at the age of 56, she received her own FASD diagnosis—because life loves a good plot twist.
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Her work is grounded in the belief that behavior is communication, connection is key, and there is always hope (even if it’s buried under a pile of unfolded laundry). Her first book, Raising Kids and Teens with FASD: Advice and Strategies to Help Your Family Thrive, will be released October 21, 2025.
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Whether she’s leading a keynote, coaching a caregiver, or swapping stories about the latest parenting disaster-turned-life-lesson, Barb shows up with authenticity, humor, and a deep commitment to helping families not just survive—but truly thrive.
